Mount Holly

Reach Us (704) 827-3931

The City of Mount Holly
400 E. Central Ave.
Mount Holly, NC 28120

Customer Service and Utility Billing

Utility Customer Service provides accurate and timely billing for City services and for the collection of City revenues. This includes all revenues paid to the City.
 
If you are a City of Mt. Holly Utility customer and have an after hour emergency with your utility service, please call 980-522-0202 or 704-822-2928.
 
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in The Municipal Complex at 400 E. Central Ave. on the second floor.

Start Service

To start utility service an application should be completed and brought to City of Mt. Holly located at the above address. The City requires a $50.00 deposit for residential customers inside the city limits and a $65.00 deposit for customers outside the city limits. Our business customers are also required to pay a deposit of $100.00 inside the city limits and $115.00 outside the city limits. Download the utility services application.


Payment Methods

In Person Payments:

Payments are accepted in person Monday through Friday, 8:00 am to 5:00 pm at 400 E. Central Ave. The City of Mt. Holly only accepts cash, check or money orders for payments made in person. 
 

Payment by Mail:

Included with your monthly City of Mt. Holly utility bill is a window envelope that you can use to mail your payment. Please tear off the top bill stub portion to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your return envelope or do not have your bill with the remittance address, please send payments to the following address:

City of Mt. Holly
PO Box 406
Mt. Holly, NC 28120

Drop Box:

The City of Mt. Holly has one drop box location available. The drop box is located on the police station side of the building at 400 E. Central Ave. Mt. Holly, NC.

Online Payment:

You can pay your bill online with a debit or credit card 24 hours a day, 7 days a week. For your convenience, a link is located on the right side of this web page. In order to access your account you will need your utility account number, pin number (found on the bottom left of your bill) and the mail to zip code if different from the bill to zip code.

NOTE: Online payments received after 5:00 pm on the due date will incur the appropriate late/delinquent penalty.

Automatic Bank Draft:

Save time and money by participating in the City's Automatic Bank Draft Program for your monthly utility bills. No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility bill showing your total current charges and the date this amount will be automatically drafted from your bank account, typically between the 10th and 16th of every month. Participation is easy, and free, just download and complete an Automatic Bank Draft form, fill out and attach a voided check and mail or bring it to:

City of Mt. Holly
400 E. Central Ave.
PO Box 406
Mt. Holly, NC 28120

Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.


Important Information About Your Water Bill

PAYMENTS ARE DUE BY 5:00 PM ON THE 16TH DAY OF EACH MONTH. If the 16th day falls on a holiday or non-business day, payment is due the prior business day. Unpaid accounts will be assessed a late fee following the initial due date.

Accounts still in arrears at 5:00 PM ON THE 26TH day of the month (if the 26th falls on a holiday or non-business day, payment is due the prior business day) are subject to an additional DELINQUENT PENALTY and SERVICE DISCONNECTION.

Failure to receive a bill does not excuse responsibility for timely payment or prevent disconnection.
Payments are applied to charges in this order.

  1. Penalties and Late Fees
  2. Recycling
  3. Garbage
  4. Sewer
  5. Water

Tampering with a meter is a criminal offense.

If you have any questions concerning your bill please contact Customer Service at 827-3943 prior to the 16th of the month. Your account may still be subject to late charges or service interruption after that date.



Online Utility Payment


Clicking the below link will direct you from the City's website to a secure location where you will be able to view your current amount due and pay your bill by debit or credit card. You will need your account number and your assigned four digit pin (found on your bill). Additionally you will be able to view your usage and payment history.

Please be aware that you will be charged a convenience fee for this service.

Also note that you will receive a confirmation at the completion of your transaction; if you do not receive a confirmation please contact our office to verify your payment was received.

Mount Holly Bill Pay


Downloadable Documents