City Services

POWER OUTAGES

Power Outages
In the event of a power outage, please call Duke Energy at 1-800-POWER-ON or text OUT to 57801 (standard text and data charges may apply). If you haven't registered yet, text REG to 57801.
Duke Energy Power Outage Links:

*During a large-scale weather event, outage maps may be updated less frequently, during specified times, as information is made available.
THE EFFECTS OF A POWER OUTAGE
Extended power outages may impact the whole community as well as the economy. A power outage is when the electrical power goes out unexpectedly. A power outage may:

  • Disrupt communications, water, and transportation.
  • Close retail businesses, grocery stores, gas stations, ATMs, banks, and other services.
  • Cause food spoilage and water contamination.
  • Prevent use of medical devices.

PROTECT YOURSELF DURING A POWER OUTAGE:

  • Keep freezers and refrigerators closed.
  • Only use generators outdoors and away from windows.
  • Do not use a gas stove to heat your home.
  • Disconnect appliances and electronics to avoid damage from electrical surges.
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.
  • If safe, go to an alternate location for heat or cooling.
  • Check on neighbors.

HOW TO STAY SAFE WHEN A POWER OUTAGE THREATENS:

  • Take an inventory of the items you need that rely on electricity.
  • Talk to your medical provider about a power outage plan for medical devices powered by electricity and refrigerated medicines. Find out how long medication can be stored at higher temperatures and get specific guidance for any medications that are critical for life.
  • Plan for batteries and other alternatives to meet your needs when the power goes out.
  • Sign up for local alerts and warning systems. Monitor weather reports.
  • Install carbon monoxide detectors with battery backup in central locations on every level of your home.
  • Determine whether your home phone will work in a power outage and how long battery backup will last.
  • Review the supplies that are available in case of a power outage. Have flashlights with extra batteries for every household member. Have enough nonperishable food and water.
  • Use a thermometer in the refrigerator and freezer so that you can know the temperature when the power is restored. Throw out food if the temperature is 40 degrees or higher.
  • Keep mobile phones and other electric equipment charged and gas tanks full.

SOURCES:
www.duke-energy.com
www.ready.gov/power-outages

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