Frequently Asked Questions
Do I qualify for a leak adjustment?
If you have a residential account and your usage has more than doubled. Go to FAQ
Can I get a sewer adjustment when I fill my pool?
Sewer adjustments are not given when filling your pool. We only give adjustments for leaks. Go to FAQ
How can I pay my bill?
In person at the Citizen Center, by mail or autodraft. There is also a Drop Box located at the Citizen Center in front of the Police Department entrance. Go to FAQ
If I purchase a home, how soon can I get city water and sewer services?
If the home is connected, average response time is same day of request. Call 704-827-3943. Go to FAQ
Why is my water bill higher than normal?
Increase in water usage - If your usage is the same as normal, check for leaking toilets, sinks, or pipes. Be sure to check pipes under cabinets, crawl spaces, and look for moist areas within your yard. Please note that if the leak occurs anywhere between the water meter and the home, the property owner is responsible for repairs. The city will make repairs on pipes from the street to the water meter. Go to FAQ
When is the peak repair time for water and sewer lines, and why?
Winter typically places a greater demand on both water and sewer lines. Repairs are usually needed due to hard freezes which result in cracked lines. Additionally, tree roots will often create destruction of lines as they pursue water from within the pipes. Go to FAQ
What is a Tipping Fee on my water bill?
The Tipping fee is what pays for the disposal of the garbage/yard waste collected. We dispose of the majority of our debris at the County facility at the Dallas location. Go to FAQ
What happens when if my water pressure drops?
Water pressure may drop for three reasons:
- Waterline is being repaired
- City water tank's volume is low
- Waterline is leaking
Call 704-951-3015 Go to FAQ
Why do I pay sewer on my irrigation?
To avoid having sewer charges on your outdoor usage a separate tap/meter will need to be installed. Go to FAQ
Is my meter read every month?
Yes, your meter is read every month either by a person or radio read. Go to FAQ
Who do I call if I notice major water leaks?
Call: 704-951-3015 or 704-822-2939 (8:00 AM to 5:00 PM, Monday – Friday). After hours call: 704-822-2928 or 704-827-4261. Go to FAQ